Shipping policy

Shipping Policy

At Warbay, individual sellers are responsible for packaging and shipping the products they list on our marketplace. Shipping availability, delivery charges and shipping methods may therefore vary between listings. Please review the shipping information shown on the individual product page or contact the seller before ordering if you have any specific delivery requirements.

Order Processing and Dispatch

We expect sellers to dispatch orders within two working days of receiving an order. Sellers are responsible for packaging products securely and providing accurate dispatch information.

Where tracking is available, buyers may contact the seller directly to request the tracking number and confirm when the order was sent.

Estimated Delivery Times

Most orders are expected to arrive within two to three days after dispatch. However, delivery times may vary depending on the seller’s location, the buyer’s address, the selected shipping service and circumstances outside the seller’s control.

Orders should normally be dispatched and delivered within a maximum of seven days. This includes up to two working days for processing and up to five days for delivery.

These delivery estimates are guidelines and are not guaranteed. Buyers with a specific deadline should contact the seller before placing an order.

Shipping Locations

Each seller chooses the locations and countries to which they are willing to ship. Shipping may not be available to every destination.

Buyers should check the shipping information on each individual listing before ordering. Any available delivery charges should also be reviewed before completing payment.

Delayed Orders

If your order has not arrived within the expected delivery period, please contact the seller first. Ask the seller to confirm when the item was dispatched and whether tracking information is available.

If your order has still not arrived after seven days, please contact Warbay at contact@warbay.shop, even when the seller has provided tracking or delivery details. Contacting us promptly allows us to assist while the order remains within the 14-day buyer protection period.

Lost Orders

If an order does not arrive, the buyer may be eligible for a full refund under Warbay’s buyer protection process.

If an item that was previously reported as lost is delivered after a refund has been issued, the buyer must contact the seller or Warbay so that the matter can be resolved fairly.

Items Damaged During Shipping or Not as Described

Sellers are expected to package all products securely and describe their condition accurately.

If an item arrives damaged because of insufficient packaging, or if it is materially different from the listing description, the buyer should contact the seller as soon as possible. The seller may offer a partial refund where appropriate.

If the buyer and seller cannot agree on a suitable resolution, Warbay may assist with arbitration. Where a return is required because the item was damaged, incorrectly described or inadequately packaged, the seller will be responsible for reasonable return shipping costs.

The item must be returned in the same condition in which it was received, except for any damage already reported.

Listing Images and Product Condition

Some listings may use a stock image as the main product image to make products easier to identify.

Built or painted models should include additional photographs showing the actual item that the buyer will receive. New, boxed or sprue-only products may use stock images without additional photographs, provided the listing clearly explains the condition and contents of the product.

Buyers should carefully review the full listing description and all available images before ordering.

Change-of-Mind Returns

Buyers may contact the seller to request a return within 14 days of ordering if they change their mind.

Unless otherwise agreed, the buyer is responsible for return shipping costs. The seller may also deduct the original outbound shipping cost from the refund at their discretion.

Products must be returned in the same condition in which they were received.

Payment Protection

Payments are made directly to Warbay and are held for up to 14 days, or until the buyer leaves positive feedback for the order, whichever happens first.

This holding period allows Warbay to assist buyers and sellers if an order is delayed, lost, damaged or not as described.

Customers who choose to pay through PayPal may also receive any buyer protection provided under PayPal’s own policies and eligibility requirements.